Privacy Policy

Effective Date: 1st January, 2025

Exportplug ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website,Exportplug.com.ng, and related services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name, billing/shipping address, government-issued identification (for KYC and compliance).
  • Transaction Information: Payment details, invoices, trade documentation, purchase history.
  • Technical Data: IP address, browser type, cookies, device information.
  • Business Information: Product details, export documents, certificates, and compliance records shared on the platform.

2. How We Use Your Information

We use your data to:

  1. Facilitate trade transactions between buyers, sellers, and logistics providers.
  2. Process payments (card, wire transfer, Letter of Credit).
  3. Provide export documentation and compliance support.
  4. Improve platform performance and user experience.
  5. Send important communications (transaction updates, policy changes, newsletters).
  6. Ensure compliance with Nigerian and international trade laws.

3. Sharing of Information

We may share your information with:

  • Service providers (banks, payment gateways, logistics partners).
  • Government and regulatory bodies (where required by law).
  • Business partners (when facilitating export/import transactions).
  • Third-party analytics or cloud hosting services (e.g., AWS).

We do not sell your data to third parties.

4. Data Retention

We retain your information for as long as necessary to fulfill our services and comply with legal obligations.

5. Security

We implement reasonable technical and organizational measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access and correct your personal data.
  • Request deletion of your data (subject to legal obligations).
  • Opt out of marketing communications.

7. Cookies

We use cookies to improve user experience, analyze traffic, and personalize content. You can manage cookies through your browser settings.

8. Changes to Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Effective Date;"

9. Contact Us

For questions, contact us at:

📧 support@exportplug.com.ng

📍 Lagos, Nigeria